“You have to have a strategy and a keen eye on profitability,” Nigel Lobo says, “however, culture is the glue that holds it together and helps it blossom.” With a team energized by a Core Purpose and BE EPIC values, Grand Pacific Resorts has been successful even through COVID-19.
“The biggest learning has been the importance of building and nurturing a sustainable culture,” Nigel explains. After setting a Core Purpose of “enriching lives by creating experiences worth sharing,” Grand Pacific created “BE EPIC,” six values that represent the DNA of the team, on and off the job.
Grand Pacific’s BE EPIC values:
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