A “voice of wisdom” in his Vistage group, Mark Lee has converted a century-old family business into a learning organization with world-class training programs. At the core of his leadership approach is the pursuit of clarity in communication.
“In a difficult situation, emotions run high and you often miss the root cause of the problem,” Mark says, elaborating that be it your team, customer or family, “Work hard to understand each stakeholder’s point of view.” For Mark, finding resolution starts with finding patience and empathy.
- Stay calm. Hone your listening skills.
- To move someone from where they currently are, you must know where they currently are.
- Change is a process, not a directive.