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Jennifer Hancock

At the helm of Volunteers of America Mid- States, Jennifer Hancock champions the 124-year-old nonprofit’s mission of changing lives. The onset of COVID-19 forced Jennifer to look inward to make sure the business could endure, reevaluating to preserve her teams’ physical and mental health, and ensure HR workflows were optimized. “I’ve learned the hard way that I need to slow down, ask more questions and dig a little deeper,” she shared.

Jennifer’s tips for growth amid crisis:

  1. Be willing to let go of what you enjoy doing in your business, to honor what it needs most from you.
  2. Ask for help. (Jennifer consulted an HR expert Vistage member to put sustainable solutions in place.)
  3. As Gandhi said, “Be the change.”

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