When the COVID-19 pandemic necessitated Ed James’ team act fast, he immediately looked at the well-being of customers, and the communities they serve.
The uncertainty surrounding the pandemic put them into a “pause and reset mode.” In this rapidly changing environment, Ed committed to adapting to a new way of doing business. His disciplined team foundation helped him respond with excellence, integrity and accountability when the time arose.
Ed’s tips for leading through crisis:
- Count on your long-term client relationships.
- Do not compromise your values.
- Keep integrity when prioritizing.
- Let your people challenge the process. Listen to their voices.